Reference

Open auto hoki with clear Legal terms

auto hoki sets out Legal access, account checks and policy contacts before you enter the lobby.

Account termsData handlingWallet checksPolicy contact
auto hoki Open auto hoki with clear Legal terms
CONTACT ROUTES

Find policy help beside your account

A clear contact route matters when a Legal question affects your account or wallet status.

Account access Use the account support path when a Legal eligibility check pauses access.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference with your policy…
Policy request When you need a clause clarified or want to ask for an account-data change…
DATA CONTROL

Protect your account through Legal steps

Legal handling is practical: we connect account records, verification details and payment references only when they are needed to manage access or answer a request.

Account records

We use your registered phone and account details to connect a Legal request with the correct account. This reduces mistaken changes when two wallet references look similar and helps us confirm that the request comes from the account holder.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can help us trace a status question. We treat that reference as a support detail, not as a substitute for the account verification step.

Cookies

Cookies may keep your session and selected page settings consistent between the login screen and the lobby. You can manage browser cookie settings on your device, although changing them may affect account access or saved preferences.

Security checks

Phone verification helps us confirm account access before policy or wallet changes are handled. Keep your sign-in details private and contact support if the displayed phone record, payment reference or account name does not match.

Retention requests

You may ask how long a particular account or payment record is kept and why it remains attached to your account. Send the relevant reference through the account contact route so we can assess the request under local rules.

Correction path

If your registered phone or account detail is wrong, request a correction with the detail that needs changing and the reason. We may ask for another account check before applying an amendment to protect the record.

Check Legal answers before joining

These Legal questions cover the points Indonesian account holders usually need before opening access. We explain the local-law position, account verification, wallet references, cookies, data requests and the route for contacting us. If your situation is specific, use the support path in your account and include the wording or reference that prompted the question.

Access depends on local law and on the account checks shown during registration. We may ask for a registered phone verification step before account access. If your location or account status does not meet the applicable conditions, access can be restricted or paused.

We use account details, registered phone data and relevant payment references to manage eligibility, security and support requests. A DANA, OVO, GoPay or QRIS reference can help trace a status question, but it does not replace account verification.

Yes. Use the account contact route and identify the detail that needs correction, such as your registered phone record. We may request an account check before changing it, so the Legal record remains connected to the correct account holder.

Yes. The same Legal terms apply through a mobile browser or Mobile APK Download. Cookies and device settings may affect sign-in continuity, but they do not change eligibility. Keep your registered phone available whenever the account requests verification.

We use DANA and QRIS references to investigate a wallet or receipt question alongside your account record. We can also assess OVO, GoPay, bank transfer and virtual account details. Matching payment data does not override a local-law or account-access restriction.

You can ask how long a particular account or payment record remains attached to your account and why it is retained. Send the request through the account support path with a useful reference, and we will assess it under applicable local rules.

Open the support path in your account and quote the clause or screen that needs clarification. Add your registered phone and any relevant receipt reference. This gives us enough context to direct the request to account access, data handling or wallet status.